Medical assistance in hotels: Accor and AXA l...
Medical assistance in hotels

Accor and AXA launch strategic partnership

© Accor

Accor and the insurance company Axa announce an innovative strategic partnership to provide medical support to guests across the Accor hotels worldwide. As of July 2020, this partnership will enable Accor guests to benefit from special care due to the expert medical solutions of Axa Partners, Axa’s international entity specialized in assistance services, travel insurance and credit protection. Guests will also get access to Axa’s medical networks with vetted medical professionals. This will allow hotels to make the most relevant referrals (eg language, speciality, etc..) to their guests.

As Accor prepares for the post Covid-19 rebound, this medical service complements its overall global recovery plan and is included in the enhanced health and prevention protocols that Accor has put in place notably through its Allsafe Cleanliness label. For Axa, this partnership is a unique occasion to strengthen its payer to partner strategy, which aims to provide innovative services to its customers.

“Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are as hoteliers. This distinctive partnership with Axa which we have been working on for several months makes even more sense in today’s context. In an increasingly complex environment, our 300.000 team members on the ground will be able to assist our guests and ensure their safety during their stays, turning our hotels into shelters. This initiative combined with our Allsafe enhanced hygiene protocols, will be key to rediscover the Love of Travel in the 5000 Accor properties around the world,.” said Sébastien Bazin, Chairman and CEO of Accor.