Kuala Lumpur Convention Centre: Record for cu...
Kuala Lumpur Convention Centre

Record for customer satisfaction

Photo: KLCC
(Centre) The Raja Muda of Selangor, Tengku Amir Shah Ibni Sultan Sharafuddin Idris Shah Alhaj; (front row left), Chairman of Invest Selangor, Dato’ Seri Amirudin bin Shari; and (front row right), Director of Invest Selangor, Dato’ Teng Chang Kim
(Centre) The Raja Muda of Selangor, Tengku Amir Shah Ibni Sultan Sharafuddin Idris Shah Alhaj; (front row left), Chairman of Invest Selangor, Dato’ Seri Amirudin bin Shari; and (front row right), Director of Invest Selangor, Dato’ Teng Chang Kim

The Kuala Lumpur Convention Centre (KLCC) reports to have ended the year 2021 on a positive note having successfully hosted over 300 national and regional business events, with more than 60% held in the last quarter of the year, following the industry reopening in October. In total, 94% were small and large meetings and functions, 3% exhibitions and 3% conventions.

„We are delighted that our reopening was met with enthusiasm.“
Alan Pryor, general manager of KLCC
Alan Pryor, general manager of KLCC said that "despite the industry being closed for most of the year, we are pleased to have ended 2021 strongly. We are delighted that our re-opening was met with our clients' enthusiasm for in-person events to return on a national level. We were well-prepared with dedicated safety and health guidelines for each segment. These have contributed to the successful delivery of events and increased customer satisfaction, with higher scores than pre-pandemic times."

In 2021, the centre was also recognised as "Malaysia's Best Convention Centre" and "Best MICE Event Venue – South East Asia" by World Mice Awards 2022 and APAC Insider respectively. "With a successful end to 2021 in the books, and 90 events or 40% of our target secured for next year, we look forward to building on this positive momentum into 2022. We are confident that the Standard Operating Procedures (SOPs) in place will continue to drive the industry forward and contribute to Malaysia's economic recovery", Pryor concluded. www.klccconventioncentre.com

stats